Shipping & Returns

Bed Threads offers free standard shipping on all orders excluding bulky furniture items within Australia and New Zealand. All orders will usually be dispatched from Sydney, Australia. 

Shipping

Standard shipping is free to anywhere in Australia and New Zealand. Shipping is $60AUD for the rest of the world.

You will be notified when your order has been dispatched and you will receive a link to track your order.

Normal delivery time after order dispatch is 2 to 5 business days for NSW/QLD/ACT/VIC/SA. NT/WA/TAS and remote locations may take up to 11 business days. 

For international orders, delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.

• New Zealand: 4 – 6 business days
• Asia Pacific: 6 – 14 business days
• North America: 5 - 10 business days 
• Rest of World: 7 – 16 business days

For U.S and Canada customers, please visit our U.S site. 

For U.K customers, please visit our UK site. 

Please note:

• There may be further delays if your package is being held in customs. Customers are liable for customs and duties in their country and will be contacted by local customs agencies directly to settle these charges.
• We are unable to ship to the following countries: North Korea, Syria, Yemen, Iran and Crimea (Ukraine).
• All orders to the UAE, Qatar, Oman and Saudi Arabia will require a PO Box address to be successfully delivered.

Furniture Shipping

Bed Threads Furniture incurs a shipping charge within Australia. Unfortunately, we cannot offer shipping on furniture goods to other regions at this time.

Please allow 3 to 10 business days for your furniture to arrive. Note bulky furniture orders must be signed for upon delivery and will only be delivered curbside. For heavier items, arrange to have extra assistance to carry your items indoors. You will be contacted by our shipping carriers with an estimated delivery window after placing your order which should give you ample time to prepare.

Returns

We offer returns for eligible change of mind purchases within 45 days, less any express shipping cost. Items marked as 'final sale' from our Last Chance collection are not eligible for return or exchange. Please notify as soon as possible from the receipt of your goods if you would like a return for any eligible item.

For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the bedding cannot be slept in or washed. 

To take the stress out of gifting, we’re offering 60-day returns on all items purchased (excluding final sale items from our Last Chance collection) prior to 25 December 2024. Any gifts returned without an order receipt will be eligible for store credit or exchange of equivalent value. 

To complete your return, please visit returns.bedthreads.com.au.  

Please note that our standard Returns Policy does not apply to Bed Threads Furniture collections.

Furniture Returns

Change of mind purchases can be returned within 14 days for a refund or exchange. All return shipping costs will be at the expense of the customer, so please choose carefully and read all product details before making a purchase. Items must also be returned in original packaging, so please be mindful when unpacking your furniture pieces. Should you wish to initiate a change of mind return, please contact our Customer Service team at hello@bedthreads.com.au

In the unlikely event your furniture piece arrives damaged, or you receive an incorrect product, please report this immediately to our Customer Service team at hello@bedthreads.com.au along with:

• Photographs of the external packaging 
• Photographs of the damage or fault
• Detailed description of the damage or fault

Once we've reviewed your case, our Customer Service team will work with you to organise a refund for product cost only or replacement item.

Bed Threads Gallery Returns

Please note that our standard Returns Policy does not apply to Bed Threads Gallery artworks. Due to their limited edition nature, Bed Threads Gallery items are final sale and not able to be returned for exchange or refund. Please choose carefully and read all details prior to purchase. Delivered artworks must be opened within 24 hours of receiving them to ensure no damage has occurred during transit. In the unlikely event this happens, please contact us immediately at hello@bedthreads.com.au

Faulty items

Each and every Bed Threads order is subject to strict quality inspections during the manufacturing and packing process. We stand by linen’s inherently hardwearing qualities and pride ourselves on manufacturing our range of bedding and homewares to the highest standards so you can enjoy them for years to come. Still, the nature of some heavy-use items lends them to wear faster than others, and for this reason our products are subject to the below warranty periods to reflect the different uses of our beautiful linen.

Please note, linen is a completely natural fibre and as such, variations in colour and texture are considered a normal part of linen’s unique beauty, and not a fault of the fabric. This guarantee also does not apply to change of mind returns, or damage inflicted by improper or negligent usage (including but not limited to: stains from food, household products, or body oils; incorrect washing or drying; snags or tears from exposure to sharp objects).

• All Linen Items - 24 Months 

While we’re unable to replace or refund your Threads after these warranty periods elapse, we suggest you to closely follow our care instructions to extend the life of your linen. Should you have an issue with your purchase outside this warranty period, we encourage you to contact us at hello@bedthreads.com.au and we will work with you to arrive at a desirable outcome.

Spare Parts 

We will gladly replace any buttons free of charge for the lifetime of your purchase. Please email us hello@bedthreads.com.au should you require any replacement buttons, regardless of when you made your purchase.

Bed Threads Furniture

Our furniture range is designed to be long-lasting and durable though, as our products are made from entirely natural materials and may be subject to heavy use over their lifetime, we cannot guarantee their longevity indefinitely. Please closely follow our care instructions to protect and extend the life of your purchase.

All Bed Threads Furniture items are subject to the below warranty periods, and are eligible for replacement should a genuine defect arise within these timeframes. Please note any improper or negligent use will void this warranty. This includes but is not limited to: failure to properly care for your furniture items in accordance with our care instructions, damage inflicted by general wear and tear (scratches, discolouration from sun exposure, breakages as a result of dropping items), using globes beyond the maximum allowable wattage in our light fixtures, and use of furniture pieces outside regular household residential settings.

• All Furniture Items (Timber Hardgoods, Lighting & Accessories) - 24 Months 

Should you have an issue with your purchase outside this warranty period, we encourage you to contact us at hello@bedthreads.com.au and we will work with you to arrive at a desirable outcome.

Warranty Claim Process

In the unlikely event that you have received a faulty or defective product, or a fault has become apparent within the specified warranty period, please send us an email at hello@bedthreads.com.au with the following details:

• Your name
• Order number
• Photographs and description of the fault

We will review your case and work together to provide the best solution. 

If your items are deemed to have a genuine defect you will have the option for a replacement to be sent free of charge.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at: hello@bedthreads.com.au